Frequently asked questions
Frequently asked questions
General
We offer a wide range of jewelry, including engagement rings, bridal sets, custom designs, necklaces, bracelets, earrings, and both natural and lab-grown diamonds.
You can reach us via phone, email, or our online contact form. For immediate assistance, please visit our store during business hours.
Yes, we offer complimentary gift wrapping for all purchases. Just let us know at checkout whether you would like this service.
Certainly! We recommend scheduling an appointment to ensure personalized service and to accommodate your schedule. Please contact us to book a time.
In Store Shopping
We prioritize the safety and well-being of our customers and staff. We follow all health and safety guidelines, including sanitation procedures and social distancing measures.
Yes, you are welcome to try on jewelry in-store to ensure it’s the perfect fit. Our staff will assist you with any questions or sizing needs.
Yes, we provide jewelry repair and maintenance services. Bring your piece to our store, and our skilled team will assess the work needed.
Online Shopping
Browse our online catalog, select your desired items, and follow the checkout process. You can choose your preferred shipping method and enter your payment details securely.
We offer a 7-day return policy on online purchases. Items must be in their original condition and packaging. For details on how to return or exchange an item, please visit our returns page.
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on our shipping carrier’s website.
Currently, we only offer shipping within US. If you are interested in international shipping, please contact us for more information
Customer Orders
Contact us via phone, email, or our online form to discuss your custom design. Our team will work with you to create a unique piece tailored to your specifications.
Custom orders typically take 2 to 5 days to complete. We will provide you with an estimated timeline and keep you updated on the progress.
Once a custom order is in production, changes may be limited. Contact us as soon as possible to discuss any modifications you wish to make.
Additional Information
Yes, we offer financing options to help make your purchase more manageable. Speak with our staff or check our website for more details on available plans.
To keep your jewelry looking its best, follow our care instructions, which include regular cleaning, safe storage, and periodic professional inspections
